Terms of Service

1. Acceptance of Terms

By accessing and using the website of Naureen Properties Ltd ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of the modified Terms.

2. Use of Website

2.1 Eligibility

You must be at least 18 years old to use our website and engage our services. By using our services, you represent and warrant that you meet this eligibility requirement.

2.2 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the website or servers
• Transmit any viruses, malware, or harmful code
• Collect or harvest personal information of other users
• Use the website for fraudulent purposes

3. Our Services

3.1 Estate Agency Services

Naureen Properties Ltd is a registered estate agency specializing in the buying and selling of residential properties. Our services include:

• Property valuations and market appraisals
• Marketing and advertising of properties for sale
• Property search and acquisition services
• Negotiation of property transactions
• Referral to mortgage brokers, solicitors, and other professionals

3.2 No Guarantee

While we strive to provide accurate information and professional services, we cannot guarantee:

• The sale or purchase of any property within a specific timeframe
• Achievement of any specific sale price or purchase price
• The accuracy of information provided by third parties
• The availability of properties listed on our website

4. Property Listings and Information

4.1 Accuracy

We make every effort to ensure that property listings and information on our website are accurate and up-to-date. However, property details, prices, and availability are subject to change without notice.

4.2 Viewings

All property viewings are by appointment only and subject to the availability of the property and the vendor's consent. We reserve the right to refuse or cancel viewings at our discretion.

5. Fees and Charges

5.1 Seller Fees

Our commission fees for selling properties are agreed upon in writing before marketing begins. Standard fees range from 1% to 2.5% of the final sale price (plus VAT), depending on the service level agreed.

5.2 Buyer Fees

We do not typically charge fees to property buyers. However, additional services such as property search or investment advice may incur separate charges, which will be agreed in advance.

5.3 Payment Terms

Our fees are payable upon completion of a property sale. Invoices are due within 14 days of issue. Late payments may incur interest charges.

6. Confidentiality and Data Protection

We treat all client information as confidential and handle personal data in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR). By using our services, you consent to our data processing practices as described in our Privacy Policy.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Naureen Properties Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Naureen Properties Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services, including but not limited to:

• Loss of profits, data, or goodwill
• Service interruptions or website unavailability
• Errors or omissions in property information
• Failed property transactions

Our total liability shall not exceed the amount paid for our services in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Naureen Properties Ltd, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the website, violation of these Terms, or infringement of any third-party rights.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12. Third-Party Services

Our website may contain links to third-party websites and services (e.g., mortgage brokers, solicitors). We are not responsible for the practices or content of these third-party services. Your use of third-party services is subject to their respective terms.

13. Complaints Procedure

If you are dissatisfied with our services, please contact us in the first instance. We have an internal complaints procedure and will respond to complaints within 10 business days. If you remain unsatisfied, you may refer your complaint to:

• The Property Ombudsman (for estate agency matters)
• The Property Redress Scheme

14. Contact Information

For questions about these Terms, please contact us:

Naureen Properties Ltd
145 Oakwood Road
Sparkhill, Birmingham B11 4EU
United Kingdom

Email: info@naureenproperties.co.uk
Phone: +44 121 234 5678
Company Registration: 14096181

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Naureen Properties Ltd regarding the use of our website and services.