Privacy Policy

1. Introduction

Welcome to Naureen Properties Ltd ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Request a property valuation
• Subscribe to our newsletter
• Contact us via email or phone
• Arrange property viewings

This information may include:

• Name and surname
• Email address
• Phone number
• Current address and address of property interest
• Property preferences and requirements
• Financial information (for mortgage referrals)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services: Responding to inquiries, arranging viewings, conducting valuations, and facilitating property transactions
• To communicate with you: Sending property updates, market reports, and responding to your questions
• To improve our services: Analyzing website usage to enhance user experience
• To comply with legal obligations: Meeting regulatory requirements and protecting our legal rights

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual necessity: Processing necessary to provide our estate agency services
• Legitimate interests: Improving our services and preventing fraud
• Legal obligation: Compliance with property and financial regulations
• Consent: Marketing communications (you can withdraw consent at any time)

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers: Solicitors, surveyors, mortgage brokers, and IT service providers
• Legal authorities: When required by law or to protect our rights
• Business transfers: In connection with a merger, sale, or asset transfer

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Regular security assessments
• Limited access to personal data by authorized personnel only

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we retain:

• Client records: 7 years (for legal and regulatory compliance)
• Contact form submissions: 2 years
• Marketing preferences: Until you unsubscribe

8. Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us using the information below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies: Necessary for website functionality
• Analytics cookies: Help us understand how visitors interact with our site
• Marketing cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF